9bde Terms & Conditions — Your Rights and Responsibilities on This Platform

1. Introduction and Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between 9bde ("we", "us", "the Company", "9bde") and any individual ("you", "the Player", "the Account Holder") who registers for, accesses, or uses any service offered through the 9bde platform at 9bde.io ("the Platform").

The 9bde platform provides online sports betting, live casino games, slot games, and related services to eligible players. These Terms apply in full to all services offered on the Platform, including any promotional offers, bonuses, competitions, or tournaments.

These Terms are effective as of 1 January 2026 and supersede all previous versions. We reserve the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the updated Terms.

The Platform is operated by 9bde and is intended for use by players located in jurisdictions where online betting activities of this nature are not expressly prohibited. It is your sole responsibility to ensure that your use of the Platform complies with applicable laws in your jurisdiction.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account with 9bde or to use any service on the Platform. By creating an account, you represent and warrant that you are 21 years of age or older. 9bde takes age verification seriously and will request documentary proof of age during the KYC process. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and any winnings will be forfeited.

2.2 One Account Per Person

Each individual may hold only one registered account on the 9bde platform. Registering or attempting to register multiple accounts — whether using the same or different personal details, payment methods, devices, or IP addresses — is strictly prohibited. Duplicate accounts will be closed without notice and any balance held across those accounts may be forfeited.

2.3 Registration Information

When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. You are obligated to keep this information up to date. 9bde is not responsible for any issues arising from your failure to maintain accurate registration details.

2.4 Restricted Jurisdictions

Residents of certain jurisdictions may be restricted from opening or using a 9bde account due to local legal prohibitions or platform policy. It is your responsibility to determine whether online betting is lawful in your location before registering. 9bde reserves the right to close accounts and return deposits (net of any bonuses claimed) to players found to be accessing the platform from a restricted jurisdiction.

3. Identity Verification (KYC)

9bde is required to conduct Know Your Customer (KYC) identity verification on all account holders prior to processing any withdrawal. KYC may also be triggered at any time during your use of the Platform at 9bde's discretion, including when unusual account activity is detected.

3.1 Required Documents

To complete KYC verification, you will typically be asked to provide:

• A valid government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or equivalent)
• Proof of ownership of the payment method used for deposits (screenshot of bKash/Nagad wallet, card statement, etc.)
• Any additional documentation reasonably requested by the 9bde compliance team

Documents must be clearly legible and unaltered. Submission of falsified, doctored, or fraudulent documentation is grounds for immediate permanent account closure, forfeiture of all funds, and referral to relevant authorities.

3.2 Verification Timelines

9bde aims to complete standard KYC reviews within 3 business days of receiving all required documents. Complex cases or requests for additional documentation may extend this timeline. Withdrawals will remain pending until verification is complete. 9bde is not liable for any financial loss arising from delays in the KYC process where those delays result from incomplete or inaccurate documentation submitted by the account holder.

4. Account Management and Security

4.1 Account Credentials

You are solely responsible for maintaining the security and confidentiality of your 9bde account username and password. You must not share your login credentials with any third party. 9bde strongly recommends enabling two-factor authentication (2FA) via SMS OTP to provide an additional layer of account protection.

4.2 Unauthorised Access

If you believe your account has been accessed without your authorisation, you must contact 9bde customer support immediately. 9bde will not be held liable for any losses incurred due to unauthorised account access where the account holder has not taken reasonable precautions to protect their credentials or has not reported suspected unauthorised access promptly.

4.3 Account Currency

All 9bde accounts are denominated in Bangladeshi Taka (BDT). All deposits, wagers, winnings, bonuses, and withdrawals are processed in BDT. No currency conversion is applied to BDT deposits made via local payment methods. Where a payment instrument operates in a different base currency, any conversion is handled by the payment provider and 9bde bears no responsibility for exchange rate fluctuations.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

9bde currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank transfers, and City Bank transfers. Available methods are subject to change without notice. The Platform will display currently available options at the time of transaction.

5.2 Minimum and Maximum Transaction Limits

Minimum and maximum deposit and withdrawal limits apply per transaction and per account per day. Current limits are displayed within the cashier section of your account. 9bde reserves the right to modify these limits at any time. Higher limits may be available for verified accounts upon request, subject to compliance review.

5.3 Withdrawal Conditions

All of the following conditions must be satisfied before a withdrawal request will be processed:

• Full KYC verification must be completed on the account
• Any active bonus funds must have met the applicable wagering requirements
• The withdrawal must be made to a payment method previously used for a deposit on the same account (where technically possible)
• No open or pending disputes, investigations, or fraud flags on the account

5.4 Processing Times

9bde aims to process approved withdrawal requests within 24–72 hours of approval. Processing times may vary depending on the payment method and any additional compliance checks required. 9bde is not responsible for delays caused by third-party payment processors, bank processing times, or technical issues outside of 9bde's control.

5.5 Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, wager, or withdrawal). A monthly dormancy administration fee of ৳200 (or the remaining balance if less) may be applied to dormant accounts. You will be notified by email prior to any dormancy fee being charged. Reactivating your account by logging in will stop further dormancy fees from accruing.

6. Bonuses and Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available by 9bde are subject to specific terms and conditions communicated at the time of the offer. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail for the duration of that promotion.

6.2 Wagering Requirements

Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier, eligible game types, minimum qualifying odds (for sports bets), maximum bet-per-round amount, and expiry period will be stated clearly in the specific promotion terms. Placing bets above the maximum bonus bet limit may result in winnings being voided.

6.3 Welcome Bonus

New players may be eligible for a welcome deposit bonus of up to ৳20,000 subject to the welcome bonus terms and conditions published at the time of registration. The welcome bonus is available to verified accounts only, is limited to one per person, one per household, and one per device/IP address. The welcome bonus cannot be combined with any other promotional offer unless stated otherwise.

6.4 Bonus Abuse

9bde employs automated and manual systems to detect bonus abuse. Activities considered abusive include but are not limited to: registering multiple accounts to claim bonuses more than once; placing structured bets designed to exploit bonus wagering requirements with minimal risk; participating in matched betting or arbitrage strategies using bonus funds; and any form of collusion or coordinated play to accumulate bonus advantages. Detection of bonus abuse will result in forfeiture of the bonus and any associated winnings, and may result in permanent account closure.

7. Betting Rules

7.1 Bet Acceptance

9bde reserves the right to refuse, limit, or void any bet at its sole discretion, including but not limited to bets placed after an event has commenced, bets placed on incorrectly priced markets, bets exceeding applicable stake limits, and bets placed in violation of these Terms. A bet is not confirmed until you receive an explicit confirmation reference from the Platform.

7.2 Odds and Market Changes

Odds offered on the 9bde sportsbook are subject to change at any time prior to bet confirmation. Once a bet has been confirmed and a bet reference issued, the odds are locked for that bet. In-play markets may be suspended or removed at any time without notice. It is your responsibility to verify the odds at the time of bet placement.

7.3 Settlement and Results

Bets will be settled based on the official result of the relevant sporting event as reported by the recognised governing body for that sport (e.g., the ICC for international cricket, the BCB for domestic Bangladesh cricket competitions). In the event of ambiguity, 9bde's trading team will determine settlement based on available verified information, and this decision will be final.

7.4 Abandoned and Postponed Events

If a match or event is abandoned, postponed, or not completed within the period specified in the applicable sport rules, all bets on that event will be voided and stakes returned, unless the result has already been determined or unless specific market rules state otherwise. Bets on markets that have been fully determined before abandonment (e.g., first innings total in a cricket match where the first innings was completed) will stand.

8. Casino and Game Rules

8.1 Game Availability

The availability of casino games, live dealer tables, and slot titles on the 9bde platform is subject to change at any time. Games may be added, removed, or temporarily unavailable due to maintenance, provider updates, or other technical reasons. 9bde will not be liable for any loss of anticipated winnings resulting from a game's temporary or permanent unavailability.

8.2 Technical Malfunctions

In the event of a technical malfunction, server error, or communication failure during a casino game session, 9bde reserves the right to void the affected round and return the stake to the player's account balance. Where a game result has been fully determined and communicated to the player's account before the malfunction, that result shall stand. 9bde's decision regarding the handling of technical malfunctions is final.

8.3 Live Casino Rules

Live casino games are operated by third-party providers including Evolution Gaming, Ezugi, Pragmatic Play Live, and Vivo Gaming. Each live game operates under the rules of that provider's studio, which are displayed within the game interface. In any conflict between the provider's in-game rules and 9bde's general Terms, the provider's in-game rules govern the conduct of that specific game.

8.4 RNG Games

All slot and virtual casino games use certified Random Number Generator (RNG) technology supplied and independently audited by the relevant game provider. 9bde does not interfere with or modify RNG outcomes. Return-to-Player (RTP) percentages for individual games are set by the provider and are displayed within each game's information panel.

9. Prohibited Activities and Fraud

The following activities are strictly prohibited on the 9bde platform and will result in immediate account suspension and investigation, potential permanent closure, and forfeiture of all funds:

• Opening more than one account on the Platform
• Providing false, misleading, or fraudulent registration or KYC information
• Using automated software, bots, scrapers, or artificial intelligence tools to interact with the Platform
• Attempting to exploit software errors, bugs, or glitches for financial gain
• Engaging in money laundering, structuring deposits to avoid detection, or using the Platform to process funds derived from illegal activities
• Colluding with other players or employees of 9bde to gain an unfair advantage
• Engaging in arbitrage or matched betting using bonus funds
• Charging back a deposit after wagering the funds (fraudulent chargeback)
• Accessing the Platform from a jurisdiction where such use is illegal
• Using another person's payment method without that person's explicit authorisation

9bde cooperates fully with law enforcement authorities and financial regulators. Accounts suspected of facilitating fraud or money laundering may be reported to relevant authorities and funds held pending investigation may be frozen indefinitely pending the outcome of such investigations.

10. Account Suspension and Termination

10.1 Suspension by 9bde

9bde reserves the right to suspend or close any account at any time and without prior notice where it has reasonable grounds to believe that: (a) a breach of these Terms has occurred; (b) the account is being used for fraudulent or illegal purposes; (c) the account holder is under the minimum age of 21; (d) the account holder has requested self-exclusion under our responsible gaming programme; or (e) compliance obligations require account restriction.

10.2 Closure by the Account Holder

You may request the closure of your 9bde account at any time by contacting customer support. Before closure, any remaining verified balance (net of bonus funds not meeting wagering requirements) will be refunded to your verified payment method following completion of any outstanding KYC requirements. Account closure does not automatically cancel any open bets; those bets will be settled normally and the results credited or debited before final withdrawal.

10.3 Effect of Termination

Upon termination of an account, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including sections on intellectual property, prohibited activities, limitation of liability, and dispute resolution — shall continue in full force and effect following account closure.

11. Responsible Gaming

9bde strictly enforces a minimum age requirement of 21 years for all account holders. Gambling should be an entertainment activity conducted within the limits of what you can afford to lose. We encourage all players to set personal limits and make use of the tools available within their account settings.

11.1 Player Protection Tools

All 9bde account holders have access to the following responsible gaming tools from within their account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending
• Loss Limits: Define the maximum amount you are willing to lose within a set period
• Session Time Reminders: Receive notifications when you have been playing for a set duration
• Cooling-Off Period: Temporarily restrict your account for a defined period of 24 hours to 30 days
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform

Once a self-exclusion is activated, it cannot be reversed during the selected exclusion period. Requests to re-open an account during an active self-exclusion period will be declined. Upon expiry of a self-exclusion period, a mandatory cooling-off review will be conducted before account reinstatement.

12. Limitation of Liability

To the fullest extent permitted by applicable law, 9bde, its directors, officers, employees, agents, and technology partners shall not be liable for:

• Any loss of profits, revenues, data, business, or anticipated savings
• Indirect, consequential, incidental, or special damages of any kind
• Losses arising from Platform downtime, technical faults, or interruptions outside 9bde's direct control
• Losses resulting from your failure to comply with these Terms
• Any delay or failure in payment processing caused by third-party payment providers

Where 9bde's liability cannot be fully excluded under applicable law, it is limited to the total net deposits made by the affected account holder in the 30 days preceding the event giving rise to the claim.

9bde makes no warranty that the Platform will be continuously available, error-free, or free from viruses or other harmful components. You access and use the Platform entirely at your own risk.

13. Privacy and Data

9bde collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By creating an account, you consent to the collection and use of your personal data as described in the Privacy Policy. Please review the Privacy Policy carefully before registering.

9bde uses SSL/TLS encryption on all data transmissions between your device and the Platform. Account passwords are stored using industry-standard hashing and are never accessible in plain text by 9bde staff. Your personal and payment data is never sold to third parties for marketing purposes.

14. Amendments to These Terms

9bde reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, 9bde will provide reasonable notice via email to the address registered on your account, or via a prominent notice on the Platform, at least 7 days before the change takes effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not agree with any amendment, you must stop using the Platform and may request account closure prior to the amendment's effective date.

15. Dispute Resolution

15.1 Raising a Complaint

If you have a complaint about any aspect of the 9bde service, you should contact our customer support team in the first instance via the contact details listed in Section 16. Please provide your account username, a clear description of the issue, and any supporting evidence. 9bde will acknowledge receipt of your complaint within 48 hours and aim to provide a full response within 10 business days.

15.2 Bet Settlement Disputes

Disputes regarding the settlement of a specific bet must be raised within 14 days of the relevant event's result being published. Disputes raised after this period may not be investigated. 9bde's trading team will review the relevant evidence and issue a final determination. This determination is binding on both parties for that specific bet settlement query.

15.3 Escalation

If you are not satisfied with 9bde's response to a formal complaint, you may escalate the matter through any applicable dispute resolution mechanism available in your jurisdiction. 9bde will cooperate in good faith with any legitimate escalation process.

16. Contact Information

For any questions, complaints, or account-related enquiries, please contact the 9bde customer support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Within 24 hours for standard enquiries; within 48 hours for formal complaints

Please include your registered account username or email address in all correspondence to ensure your query is directed to the correct team promptly.